Posted on December 20 2022
Happy Holidays from all of us here at LUXE OUTDOORS!
The Luxe Outdoors Office will be closed from Friday Dec 23 to Jan 2nd 2023.
Please send concerns via email and we will address them as soon as we return from holiday break.
Here are some Freezing Temps Tips:
Should I just turn everything off? – NO. Please run the pumps continuously. Moving water will not freeze in our locale. It is not necessary to run the booster pump (pressurizes water for the pool cleaner), as water runs through the lines even when not on. All other pumps should be running.
Should I drain everything? – NO. The ONLY reason a full winterization process is required is if we experience a prolonged power outage. The freeze of 2020 included days of temperatures below 15 degrees coupled with days of no power, hence the immense damage.
My waterfalls, grotto, slides, etc. (i.e., water features) are randomly coming on—is something broken/failing? – NO. When the air temperature sensor senses 38 degrees or less, it will begin cycling pumps on/off as well as switch the pool between pool and spa mode in many cases.
My pool is supposed to have freeze protection—it’s below 38 degrees and I do not see anything moving—what do I do? – Using your remote, phone app, or panel, manually engage all pumps to run 24/7 until the temperature is above 38 degrees. Submit a request via the client portal at www.pitstoppool.com for a service call to assess the freeze protection of the pool. Use your email on file to log in. NO need to create a new profile—if you are receiving this email, you are “in the system.” OR Reach out to your Pool Service Provider (If it’s not with Pitstop)
What about my pool robot/cleaner? These can stay in the pool. Alternatively, you can remove the robot/cleaner and place inside of the garage, including the caddy/controller.
Should I run the heater? – This is permissible, but not necessary.
Will I receive pool service during colder weather? – YES. Your pool service company should service your pool so long as the roads are safe to do so.
What should I do if something begins leaking? – Take a photo and submit a request via the client portal at www.pitstoppool.com. Use your email on file to log in. NO need to create a new profile—if you are receiving this email, you are “in the system.” OR Reach out to your Pool Service Provider (If it’s not with Pitstop)
Stay warm…and Merry Christmas!
Detailed instructions have also been emailed to you!